3) Get a security code from your VIP credential device, and enter it in the first Security Code field. 2) Click the Register Credential ID link in the VeriSign Identity Protection box and enter your VIP credential in the Credential ID field. How do I register a device with Symantec VIP?ġ) Go to Account > Users and click the edit icon next to your name. To protect the identity of the user assigned to a credential, the VIP Access app prevents a credential ID from being copied or transferred from one device or app to another. When prompted to confirm click Remove Credential.Ĭan I transfer VIP Access to another phone?Įach credential ID is associated with a particular user and is used when accessing protected resources and online transactions.On the profile page click Remove Credential next to the current credential ID. Once logged in, click on the username in the upper right of the VIP Manager above the navigation bar.How do I change my Symantec VIP credential ID? You can also generate temporary security code in case you have lost or don’t have access to your Symantec VIP credentials. You can easily test, reset, or remove Symantec VIP credentials. Self Service portal gives you access to maintain your credentials. What is Symantec VIP self service portal? Enter your Credential ID and six-digit code as seen in your VIP Access application.Select ‘VIP Security Token’ and click Next.Under Two-Factor Authentication: Secondary Methods select ‘Add a new method’.Download the VIP Access application on the new phone.You may be prompted for a Secure Code when you:įor more information on how to download the VIP Access App for Windows or Mac Computers, refer to our FAQs. You will need to provide a Secure Code only when prompted in Internet Banking. Your VIP Access icon on your personal computer will generate a 6 digit Secure Code when you click on it. Secure Code has replaced SMS Verification and Personal Icons to protect you and your accounts from fraud. Obtain a Secure Code from the Access AppĪfter these steps you will have successfully created a Secure Device and are now registered for People's Choice Secure Code.Agree to the Verisign Identity Protection End User Agreement.Enter the Credential ID located in the Access App.Enter the name of the device (you're able to personalise the name of your device using alpha and numeric only, no symbols).If you do not receive an SMS or do not have a mobile number registered in Internet Banking please call 1300 859 488 for your One Time Passcode. You will be prompted to complete a second tier authentication challenge either by entering in your Factor2 Icons, SMS Verification code, approving a Push Notification or by entering a One Time Passcode.įor first device registrations a One Time Passcode will be generated and sent via SMS to your registered mobile number.Select 'Settings' then 'Secure Code Management'.You are now ready to register your VIP Access within Internet Banking successfully register for Secure Code. The VIP Access icon will be displayed on your desktop.Click Run and the Access App will be downloaded to your PC/Laptop/Desktop.Select the applicable option (Download for Windows or Download for Mac).For PC users: Ensure you are using a Windows operation system.How to download VIP Access for Windows or Mac computers Are travelling throughout Australia or overseas with your personal laptop.
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